Before contacting us for technical support, please check first the "Frequently Asked Questions (FAQ)" list at our web site. The answer to your question may be already there! Click below to access the FAQ page right from within the help system:
FAQ URL: http://www.acasystems.com/en/faq.htm
Support for ACA WebThumb ActiveX Control is always close at hand, a support ticket will get the quickest response. Be certain to provide as much background information as possible.
Ticket Support Systems: http://www.acasystems.com/support/
Include (at least) the following information if you encounter a problem with the software:
- Your operating system, for example Windows Vista, Windows XP Professional or Windows 2000 Professional.
- How much RAM your computer has installed (sometimes called "memory" but different from "hard disk space," something about which many novice users get understandably confused). If you don't know how to check this, open an Explorer window (not Internet Explorer, Windows Explorer) and select Help/About. It should show you a listing on the bottom of the dialog: Physical memory available to Windows. That will give you the RAM, but not swap file, available to the system for most versions of Windows.
- Your computer's CPU and speed (for example, Pentium IV, 2GHZ).
- A concise description of the problem and exactly what you did to get it to happen. If you can get it to repeat at will, please give us every step from beginning until the end, that will help us replicate your problem. Explain it so we can re-create it here, and we'll do our best to find out what causes it and get back to you with a possible solution.
You can contact us with ACASystems Support Systems: http://www.acasystems.com/support/.
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